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Digital transformation with method — from strategy to operations.
He orchestrates processes from different frameworks, focused on results: ITIL, COBIT, VeriSM, Design Thinking, Scrum, Kanban, hybrid project management and process and business analysis. He drives digital transformation, scaled agility and ITSM with the discipline of someone who has done it — from design to team enablement.
He is a co-author of the VeriSM™ framework, alongside a group of 60 internationally recognized specialists, with his own publications on the subject.
Certifications include: SAFe® 5 (Product Owner/Product Manager), ITIL Service Management (Service Support and Service Delivery), Agile PM 301 and the Agile Coach Professional Certificate (ACPC).
Areas of expertise
ITIL v4 & ITSM
COBIT
Business & Enterprise Agility
SAFe & Scaled Agile
Digital transformation
PMBOK & hybrid projects
IT Governance
Design Thinking
Career
presente
Head of Digital Transformation & Agility · Meta Dados
Leads digital transformation, scaled agility (SAFe) and ITSM at clients — from diagnosis to process redesign, orchestrating ITIL, COBIT and agile methods with a focus on business results and team enablement.
2006 — presente
Founder & CEO · Omnett
Training and consulting in ITSM, ITIL, COBIT, Scrum and Kanban; creation of assessment methods combining ITIL and COBIT and of the FDM methodology (Fast Deployment Methodology) — Kanban + Managed Agile + Theory of Constraints.
2016 — 2018
Best Practices Consultant & Manager (ITSM/ESM/CSM) · CITSmart Corporation
Redesign of high-velocity change management (High Velocity IT) with AI-based risk analysis and Lean metrics; integration of frameworks (ITIL, COBIT, TOGAF, Agile, Kanban, SAFe, BPMN).
1981 — 2001
Technology Supervisor · Caixa Econômica Federal
National Telecommunications Management: LAN/WAN networks, banking automation and nationwide multimedia projects (videoconferencing and broadcast), coordinating teams of telecom engineers.
Education
Universidade Federal de Goiás (UFG)
Bachelor in Computer Science (1990–1992)
ESAB — Escola Superior Aberta do Brasil
MBA in Business Administration & Marketing · Postgraduate in Computer Networks (2008–2009)
Universidade do Sul de Santa Catarina
Technologist in IT Management (2006–2007)
FGV — Fundação Getulio Vargas
Extension course in Information Technology Management (2008)
Projects
VeriSM™ (Author Contributor)
Co-construction of the international service-management framework for the digital era, with his own publications.
Run4biz — Business Agility
Business Agility consulting/mentoring and architecture for pinkVERIFY certification in 16 ITIL v4 processes.
Onda Azul Project — Caixa
Co-creation of the technological pillar of Caixa’s Corporate University, awarded by the MEC.